Registering

1. Any details you supply are only for our use, we will not pass, sell on any of your personal details for third party use.
2. The Deatils you provide will be the deatils we use with you, any orders will only be sent to addresses registered and not by request, unless you have authorised it first.
3. 10% offer only applys to 1st orders and will not be used again on any other order unless issued with a coupon.
4. Anyone in breach of this will loose their order and will be blocked from shopping at creativatoys.
5. Any deatils added to creativatoys site must be a true statement
6. Details may be checked to confirm the details are correct
7. We hold the rights to refuse entry to our site if we feel you are in any way threatning, misusing the site, time wasting, or being a menace

1. All our items are sent our by Recorded mail only, as we have traded on Ebay for many years we have learned how parcels go astray and to cut down the losses we now supply tracking details so you and creativatoys know where the item, is at every step
2. We endever to get all orders out within 14 working days
3. You are welcome to collect from us, all we ask is that you notify us via This e-mail address is being protected from spambots. You need JavaScript enabled to view it to arrange a day and time for collection.
4. Postage will cost a Minimum of £1.95 per consignmenton all orders under £5
5. Postage will be a maximum of £3.95 per consignment
6. Postage will be FREE After a £50 spend has been acheived and paid for and is exclusivly for UK Mainland Only
7. No offer for postage stands outside the UK Mainland which means that excluded from the postage offers are Highlands Scotland, N Ireland, Shetland Isle etc
8. Other areas which are within the UK Mainland will come under the offer but may take a day or 2 extra to reach you

How we work

1. We are open Mon-Fri 9am - 5pm all calls must be within these hours
2. Emails will be answered within 24hrs
3. Stock may be out of stock at any time while the purchse is taking part as we have many out lets and can not keep our site up to date by the minute
4. We do apologise for any delays to your order, in the unlikly event of stock being unaviable we do offer our utmost apologies and ask you to notify us as soon as possible if you canyt wait any longer, so we can cancel your order

Rights to Cancel Order

1. You have every right to cancel your order untill the item has been despatched
2. If the item has been despatched it must be returned to us and then a refund and order cancellation can take place
3. We reserve the rights to cancel anyones order at any toime if we feel the buyer has ill or wrong intentions

Returns

1. You may return the item(s) within a 30 day period
2. All items must be returned in original condition failure of this will incure re packing fees and we will deduct this from the sale price.
3. All items must be sent back by buyers own means unless item is damaged or faulty to 9 Heathfield Drive, Waterhayes Village, Newcastle-under-Lyme, Staffordshire, ST5 7TJ.
4. Returns will only be excpted for genuine resons
5. We will issue you a full refund or replacement which will be your choice as to which one, incuding any P&P charges. if we have been unable to collect via our courier.